ARROWHEAD-THUNDERBIRD RESORTTHE PREMIER RESORT ON THE ILLINOIS RIVER!

ARROWHEAD RESORT
LODGING RESERVATION INFORMATION AND POLICIES

  • RESERVATIONS

Guests are responsible for reservations once a deposit is paid.  Please plan to pay your lodging in full for the days you have reserved NO LATER THAN 14 DAYS BEFORE YOUR ARRIVAL.  SORRY, NO REFUNDS FOR EARLY DEPARTURE, BAD WEATHER, OR NO SHOWS.

 

  • DEPOSITS

Arrowhead Resort must receive a deposit equal to the nightly rate (including tax), as well as a floating deposit, and the refundable $20 key deposit.   A reservation is not guaranteed and is subject to cancellation until the initial deposit is paid in full, and signed paperwork or verification email is received.

 

  • FLOATING POLICIES

Our lodging facilities are a special accommodation for our floating guests.  We expect our lodging guests to float with us.  THEREFORE, FLOATING DEPOSITS MAY NOT BE USED TOWARDS LODGING CHARGES or REFUNDED IF YOU CHOOSE NOT TO FLOAT.

We recommend that you call 1-800-749-1140 or email us at arrowheadresortok@gmail.com to make your floating reservation as soon as possible.  We cannot guarantee equipment availability without a floating reservation made prior to your arrival.

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  • CANCELLATIONS

Policy
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  • CHECK-IN AND CHECK-OUT

Check-in is at 4:00 p.m. or later.  Check-out is at 10:00 a.m.  Any changes must be approved by management.  Extra charges may be assessed for late check-out.

  • KEY DEPOSIT

A $20.00 key deposit is required for each key.  Deposit will be returned when key is returned upon check-out.

 

 

 

 

  • DAMAGE/THEFT POLICY

Upon check-in, a credit card will be required and kept on file (if we don’t already have one) until your cabin has been inspected after departure.  Any damages or missing items will be charged to the card.  If the housekeeping staff finds the cabin excessively dirty, we will charge the extra time spent cleaning to the credit card. 

  • PET POLICY

NO PETS!!  NO EXCEPTIONS!!  If pets are found in your cabin, your credit card will be assessed a $150.00 cleaning fee.

  • SMOKING POLICY

All facilities are non-smoking.  If smoking is found in your cabin, your credit card will be assessed a $150.00 freshening fee.  Smoking is permitted outside on porches and decks.

  • CABIN AMENITIES

Linens and pillows are not furnished for bunk beds.  Towels are also not furnished.  BRING YOUR OWN!!

Pots, pans, dishes and silverware are not furnished.  Disposable plates and silverware are recommended. Most cabins have microwaves and coffee pots.

EXCEPTIONS – Please refer to the specific Amenities Sheet if lodging in the Manor, Cottage, Eagle’s Nest, Suite Sioux, Ponderosa or Camp David.

  • NOISE CONTROL

QUIET HOURS ARE 11:00 P.M. TO 7:00 A.M.   Please respect the rights of other guests.  Radios and conversations must be low enough that they are not heard by the other guests.  If management receives a second complaint, you will be asked to leave without a refund.  SECURITY IS ON SITE WEEKENDS AND HOLIDAYS.

  • RECREATION EQUIPMENT

Basketballs and volleyballs are available at the office.  A deposit is required and will be refunded upon return of the equipment.

 

 

 

 

 

 

_____   I have read, understand and agree to follow the Arrowhead lodging/camping policies.  I also have read, understand and agree to follow the Arrowhead Cancellation/Refund policy.   I understand I am responsible for my group members understanding and following the policies.

 

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Printed Name

 

Address and Phone number:

 

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Reservations

1-800 749-1140

(918) 456-1140


ArrowHead-Thunderbird Resort

7704 Highway 10,

Tahlequah, OK 74464